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Employee Q & A


Q: How do I know that my health information will be secure with Dossia? Will Dossia share my personal information with anyone?

A: Dossia adheres to the highest standard of privacy and security to make sure that you have total control over your health information, and only you decide with whom to share your information. Dossia will never share your personal health information with anyone. You control your data and only you decide with whom that data is shared. Dossia requires express user consent before any data is released. Dossia adheres to all HIPAA standards.


Q: When will the Dossia Health Manager be made available to the public? Why aren't they available currently?

A: The Dossia Health Management System is currently provided as a health benefit for individuals through their employers. This is because it makes it possible for Dossia to populate these individuals Dossia Health Managers with professionally sourced data. However, Dossia does provide individuals with the ability to invite family and friends to create a Dossia accounts as well. When sufficient data sources are available to populate Dossia Health Managers for the broader public, Dossia intends to make the Dossia Health Manger available more widely.


Q: I am generally a healthy person, how might a Dossia Health Manager account be useful to me?

A: The Dossia Health Manager will provide you with personalized tools and health content that will help you take better care of the health of you and your family, live well and stay healthy, and serve as a repository of your vital health information in the event of an emergency. The sooner you begin aggregating your health history the more useful it will be to you in the future when you need it most.


Q: I struggle with several chronic health issues and am often seeing multiple providers, how might a Dossia Health Manager account help me better manage my health issues?

A: A Dossia Health Manager account will allow you to access and control a consolidated record of your health history and share this data with the providers of your choosing. This will make your visits more efficient, will cut down on duplicative unnecessary care, and will provide valuable clinical information to your providers to inform clinical decision making. Moreover, the Dossia Health Manager delivers a host of personalized health tools to help you more effectively manage your conditions and pursue a lifestyle of health and wellness.


Q: I am a parent, how might a Dossia Health Manager account help me better manage my child's health?

A: A Dossia Health Manager account enables you to aggregate and monitor your child's health information and to share that information with their provider. The Dossia Health Manager will allow you to conveniently gather and track a complete record of your child's immunizations and pediatrician visits. This will help you make sure that they get the care they need when they need it.


Q: Is Dossia HIPAA compliant?

A: Though Dossia is not legally bound by HIPAA, we have voluntarily taken it upon ourselves to meet and even exceed HIPAA standards. Our privacy/security policy, available on the Dossia website, provides further detail.


Q: Does Dossia share data with employers, with anyone?

A: Categorically NO. You control your data and only you decide with whom that data is shared. Dossia requires express user consent before any data is released.


Q: Why is it so important to access to my health information to make sure that it's correct?

A: Mistakes in your medical records can cause serious problems. You do not want your medical history to include a diagnosis for a disease that you do not have. An error in your records could cause a misdiagnosis from a doctor, inappropriate treatment, or denial of insurance coverage. Also, pharmacy or EHR systems that check for adverse drug interactions may not catch the problem if data is incorrectly stored in your record. Having access to and control over your information to ensure that it is correct is imperative to your health and safety.


Q: Shouldn't I just trust that my doctors put the information in correctly?

A: According to a report released by HEART Insight (HEART Insight. 3(4):7-9, November 2009. PATTON, CAROL), Medical Billing Advocates of America estimates that eight out of 10 hospital bills are incorrect. Healthcare providers and insurers use complex coding systems to create a standardized system for health insurers to process claims and reimburse healthcare providers for their services. Check out this link for more information on billing codes. Since there are multiple coding systems, it is clear how hospitals and doctors' offices can easily make coding mistakes. Recording the wrong diagnostic or treatment code could lead to incorrect information in your medical records, or your health plan may be mistakenly charged for a test you never took.


Q: What do I do if I find that there is incorrect information in my health records?

A: HIPAA (the Health Insurance Portability and Accountability Act) makes it mandatory for health care providers and health plans to correct mistakes and include omitted information when notified by the patient.

If you believe that any of the information in your health records is incorrect, first contact your doctor to make sure that you are interpreting the information correctly. If the doctor that you believe made the mistake is no longer active, a primary treating physician may correct a mistake.

Once you confirm that there is a problem with your medical records, send a request in writing to the provider or agency that holds the incorrect information. To be effective, written requests should include enough information to help medical providers easily identify problem(s). Supporting documentation is helpful but not required.

HIPAA requires the provider or agency to respond to your request within 60 days and, if they agree that the information is incorrect, to amend it. If a medical provider refuses to make the correction, HIPAA states that the patient has the right to add a statement that explains the request. A provider's denial and a patient's statement in response to a denial will both be included in the patient's permanent medical records. Patients have a legal right to know if providers make requested corrections, deny corrections, or if records are no longer available.

Once the matter has been resolved, be sure to follow through with all known providers and organizations that have received the incorrect information so that they will also include amendments in their files.

If a medical provider unreasonably denies a correction request, patients may file a complaint. The U.S. Department of Health and Human Resources accepts reports of suspected violations of HIPAA regulations. State law may also authorize patients to pursue a cause of action for civil remedies with a personal attorney.


Q: What is the difference between Dossia's Personal Health Record and other PHRs on the market?

A: Dossia differs from other PHR vendors in several very important ways:

  1. Keep a record of the medical information of you and your family, including medications, medical conditions, and allergies.
  2. Share up-to-date health information with the provider(s) of your choosing and use your time in the doctor's office more effectively.
  3. Help family members manage their health from a distance.
  4. Choose a health application from the Health Marketplace to help you manage your medical conditions.
  5. Track your immunizations for yourself and family members and share with doctors, schools and even camps.
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Find out what you can do with your Dossia Personal Health Record